Write to us

A person reads every message — there is no queue and no ticket number. Most answers go out the same day, and always within one working day.

About a booking you have made

Write to info@hush.travel and quote the reference from your confirmation. Cancelling does not need us: the link in that mail opens your booking and cancels it on the room’s own terms.

About the stay itself

The hotel is your host and knows its own rooms best — an early arrival, a quiet floor, a late check-out. Your confirmation carries the house’s own telephone number and address wherever the property gives us one.

About a payment

Payments are taken by our booking partner, Nuitée Travel Limited in Dublin, and refunds go back to the card that paid. If something looks wrong, write to us with the reference and we will chase it rather than send you on.

Who you are writing to

Max-Hermann Hoek
Revoluční 1082/8, 110 00 Praha 1 – Nové Město, Czech Republic
IČO 17184576
Zapsán v živnostenském rejstříku: Živnostenský rejstřík, Úřad městské části Praha 1
info@hush.travel

Out-of-court dispute resolution

If you are a consumer and we have not settled a complaint to your satisfaction, you may take the dispute to the Czech Trade Inspection Authority, which is the competent body for out-of-court settlement: Česká obchodní inspekce, Ústřední inspektorát — oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, adr@coi.gov.cz, coi.gov.cz/informace-o-adr. The procedure is free for the consumer and only a consumer can start it.